{"id":45,"date":"2023-10-17T09:01:04","date_gmt":"2023-10-17T09:01:04","guid":{"rendered":"https:\/\/oneoonecarrental.com\/?page_id=45"},"modified":"2026-10-10T15:14:40","modified_gmt":"2026-10-10T11:14:40","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/oneoonecarrental.com\/en\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Required Documents<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All renters must provide<\/li>\n\n\n\n<li>Physical valid driver\u2019s license<\/li>\n\n\n\n<li>Physical passport with visa page<\/li>\n\n\n\n<li>Authorized credit card in the main driver\u2019s name, available at pick-up<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">UAE Residents<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A valid UAE driving license is mandatory.<\/li>\n\n\n\n<li>Driving without a valid UAE license while on residence or employment visa is a violation of the law.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Residents<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visitors are encouraged to have an International Driving Permit before arrival.<\/li>\n\n\n\n<li>Certain countries can drive in the UAE without an International Driving Permit (IDP), but passport and license must be from the same country.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eligible countries:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>GCC: Saudi Arabia, Oman, Bahrain, Kuwait, Qatar<\/li>\n\n\n\n<li>Europe: Italy, Germany, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, UK, Norway, Romania, Luxembourg, Estonia, Latvia, Serbia, Hungary, Lithuania, Cyprus, Iceland, Malta, Albania, Bulgaria, Montenegro<\/li>\n\n\n\n<li>North America: USA, Canada<\/li>\n\n\n\n<li>East Asia &amp; Oceania: Japan, Australia, Singapore, China, South Korea, New Zealand, Hong Kong<\/li>\n\n\n\n<li>Africa: South Africa<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">General Terms<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Minimum Rental Period: 24 hours<\/li>\n\n\n\n<li>Age Restrictions: Minimum age for luxury vehicles: 18 years<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Insurance Excess:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mini to Standard: AED 1,500<\/li>\n\n\n\n<li>Compact SUV to Luxury: AED 2,500\u20135,000<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Security Deposit<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option 1 \u2013 Refundable Deposit:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AED 1,500 \u2013 5,000 depending on vehicle type<\/li>\n\n\n\n<li>Refunded within 14 working days after returning the car<\/li>\n\n\n\n<li>Note: If the rental is renewed, a new deposit will be required for the new rental period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option 2 \u2013 Deposit Waiver:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One-time non-refundable fee starting from AED 125 for the entire rental period<\/li>\n\n\n\n<li>Fee varies by vehicle type and rental duration<\/li>\n\n\n\n<li>Deposit waiver terms apply for each renewed rental period<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Credit Card Requirement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Must be in the main driver\u2019s name and available at pick-up<\/li>\n\n\n\n<li>Accepted cards: VISA, MASTER, JCB, DINERS<\/li>\n\n\n\n<li>Card must be valid for at least 3 months from rental date<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery and Return Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Airport Delivery &amp; Return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dubai Airport (Terminals 1, 2, 3): AED 100<\/li>\n\n\n\n<li>Al Maktoum Airport: AED 150<\/li>\n\n\n\n<li>Sharjah Airport: AED 150<\/li>\n\n\n\n<li>Outside operating hours: extra charges apply<\/li>\n\n\n\n<li>Customers are responsible for airport parking fines<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non-Airport Deliveries and Returns:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company branches: free during working hours<\/li>\n\n\n\n<li>Other locations: may incur fees depending on location and time<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Mileage Limits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Daily rentals: 250 km<\/li>\n\n\n\n<li>Weekly rentals: 1,400 km<\/li>\n\n\n\n<li>Monthly rentals: 3,000\u20135,000 km<\/li>\n\n\n\n<li>Extra kilometers: AED 0.5\u201312 per km<\/li>\n\n\n\n<li>Daily\/weekly rentals cannot be extended to monthly contracts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fuel Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vehicle must be returned with the same fuel level as provided<\/li>\n\n\n\n<li>Otherwise, fuel cost + service charge applies<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Salik (Toll) Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Peak (6\u201310 AM &amp; 4\u20138 PM): AED 7.35<\/li>\n\n\n\n<li>Off-peak (10 AM\u20134 PM &amp; 8 PM\u20131 AM) &amp; Sundays: AED 5.25<\/li>\n\n\n\n<li>Late night (1\u20136 AM): free<\/li>\n\n\n\n<li>Mall parking fees (Dubai Mall, City Center Deira, Mirdiff, Mall of Emirates) are paid by the company plus 10% admin fee<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Late Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2-hour grace period only<\/li>\n\n\n\n<li>Beyond 1 hour, full-day charges apply<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Driver<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Additional Driver Fees: AED 250<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Off-Road Liability<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insurance does not cover off-road use<\/li>\n\n\n\n<li>Customer liable for damages and charges arising from off-road use<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Traffic Violations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drivers must obey traffic laws<\/li>\n\n\n\n<li>Administrative fee per violation: AED 20<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Breakdown Procedure<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Park safely and note exact location<\/li>\n\n\n\n<li>Contact One O One Car Rental L.L.C on 0545459030<\/li>\n\n\n\n<li>Replacement vehicle provided; service fee applies if spare tire replaced<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Early Return \/ No Shows<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No Refund for unused days on prepaid or pay-on-arrival rentals<\/li>\n\n\n\n<li>No Refund for no-show without prior cancellation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Annual Rental Early Termination:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Penalty: 1 month\u2019s rental<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery \/ Collection in Different Emirate:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From Abu Dhabi &amp; Al Ain: AED 350<\/li>\n\n\n\n<li>From Sharjah: AED 150 (vice versa)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Car Cleaning Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Small Cars &amp; Sedans: AED 52.5<\/li>\n\n\n\n<li>SUVs: AED 84<\/li>\n\n\n\n<li>Luxury: AED 105<\/li>\n\n\n\n<li>Full interior cleaning with seats: AED 500<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">No Smoking Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strictly prohibited inside the vehicle<\/li>\n\n\n\n<li>Violation fees:<\/li>\n\n\n\n<li>Economy cars: AED 500<\/li>\n\n\n\n<li>Luxury vehicles: AED 1,000<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Required Documents UAE Residents Non-Residents Eligible countries: General Terms Insurance Excess: Security Deposit Option 1 \u2013 Refundable Deposit: Option 2 \u2013 Deposit Waiver: Credit Card Requirement Delivery and Return Charges Airport Delivery &amp; Return: Non-Airport Deliveries and Returns: Mileage Limits Fuel Policy Salik (Toll) Fees Late Returns Additional Driver Off-Road Liability Traffic Violations Breakdown Procedure [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Required Documents All renters must provide Physical valid driver\u2019s license Physical passport with visa page Authorized credit card in the main driver\u2019s name, available at pick-up UAE Residents A valid UAE driving license is mandatory. 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