Required Documents
- All renters must provide
- Physical valid driver’s license
- Physical passport with visa page
- Authorized credit card in the main driver’s name, available at pick-up
UAE Residents
- A valid UAE driving license is mandatory.
- Driving without a valid UAE license while on residence or employment visa is a violation of the law.
Non-Residents
- Visitors are encouraged to have an International Driving Permit before arrival.
- Certain countries can drive in the UAE without an International Driving Permit (IDP), but passport and license must be from the same country.
Eligible countries:
- GCC: Saudi Arabia, Oman, Bahrain, Kuwait, Qatar
- Europe: Italy, Germany, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, UK, Norway, Romania, Luxembourg, Estonia, Latvia, Serbia, Hungary, Lithuania, Cyprus, Iceland, Malta, Albania, Bulgaria, Montenegro
- North America: USA, Canada
- East Asia & Oceania: Japan, Australia, Singapore, China, South Korea, New Zealand, Hong Kong
- Africa: South Africa
General Terms
- Minimum Rental Period: 24 hours
- Age Restrictions: Minimum age for luxury vehicles: 18 years
Insurance Excess:
- Mini to Standard: AED 1,500
- Compact SUV to Luxury: AED 2,500–5,000
Security Deposit
Option 1 – Refundable Deposit:
- AED 1,500 – 5,000 depending on vehicle type
- Refunded within 14 working days after returning the car
- Note: If the rental is renewed, a new deposit will be required for the new rental period
Option 2 – Deposit Waiver:
- One-time non-refundable fee starting from AED 125 for the entire rental period
- Fee varies by vehicle type and rental duration
- Deposit waiver terms apply for each renewed rental period
Credit Card Requirement
- Must be in the main driver’s name and available at pick-up
- Accepted cards: VISA, MASTER, JCB, DINERS
- Card must be valid for at least 3 months from rental date
Delivery and Return Charges
Airport Delivery & Return:
- Dubai Airport (Terminals 1, 2, 3): AED 100
- Al Maktoum Airport: AED 150
- Sharjah Airport: AED 150
- Outside operating hours: extra charges apply
- Customers are responsible for airport parking fines
Non-Airport Deliveries and Returns:
- Company branches: free during working hours
- Other locations: may incur fees depending on location and time
Mileage Limits
- Daily rentals: 250 km
- Weekly rentals: 1,400 km
- Monthly rentals: 3,000–5,000 km
- Extra kilometers: AED 0.5–12 per km
- Daily/weekly rentals cannot be extended to monthly contracts
Fuel Policy
- Vehicle must be returned with the same fuel level as provided
- Otherwise, fuel cost + service charge applies
Salik (Toll) Fees
- Peak (6–10 AM & 4–8 PM): AED 7.35
- Off-peak (10 AM–4 PM & 8 PM–1 AM) & Sundays: AED 5.25
- Late night (1–6 AM): free
- Mall parking fees (Dubai Mall, City Center Deira, Mirdiff, Mall of Emirates) are paid by the company plus 10% admin fee
Late Returns
- 2-hour grace period only
- Beyond 1 hour, full-day charges apply
Additional Driver
- Additional Driver Fees: AED 250
Off-Road Liability
- Insurance does not cover off-road use
- Customer liable for damages and charges arising from off-road use
Traffic Violations
- Drivers must obey traffic laws
- Administrative fee per violation: AED 20
Breakdown Procedure
- Park safely and note exact location
- Contact One O One Car Rental L.L.C on 0545459030
- Replacement vehicle provided; service fee applies if spare tire replaced
Early Return / No Shows
- No Refund for unused days on prepaid or pay-on-arrival rentals
- No Refund for no-show without prior cancellation
Annual Rental Early Termination:
- Penalty: 1 month’s rental
Delivery / Collection in Different Emirate:
- From Abu Dhabi & Al Ain: AED 350
- From Sharjah: AED 150 (vice versa)
Car Cleaning Fees
- Small Cars & Sedans: AED 52.5
- SUVs: AED 84
- Luxury: AED 105
- Full interior cleaning with seats: AED 500
No Smoking Policy
- Strictly prohibited inside the vehicle
- Violation fees:
- Economy cars: AED 500
- Luxury vehicles: AED 1,000
